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As always, you are encouraged to contact the CLAS team about obtaining the data you need to help inform your decisions about library policies and procedures.

Contacting Your Users via Courtesy Notice

Most campuses have automated email Courtesy Notices set up to remind borrowers before their books are due.  Some campuses also have special notices run at certain times for specific items or borrowers.  Courtesy Notices can be sent XX days before the item due date, can be limited to certain Item Statuses and/or certain Patron Statuses.  

So, for example, if you wanted to send a special Courtesy Notice to everyone who currently has an item borrowed from your library and due (for example) 3 September 2020, you could do this.  The text of the notice can be customised (to a certain extent), so you might want it to say "Please renew these items online. If you want to return them, we now have contactless book drops available outside the front doors of the Library and in the Student Union building."  (Please allow at least a week for us to make changes to the notice text)

Please note that Courtesy Notices are connected to your items on loan: you cannot use them to send an email to all of your patrons, only those who have items on loan.  Also, they are generated based on a particular due date–if you have used the "advance due date" service, then that makes it easier.  (standard Courtesy Notices will still be generated on the regular schedule, so if you don't have something special you need to say, you don't need a separate Courtesy Notice) 

As mentioned in the previous section, we can generate reports for you that include the borrower email address, but then it's up to you to send individual emails to specific borrowers you choose.

Interlibrary Loan (ILLiad) Information